All Provider Bulletins 212 from May 2011 (“Important Claims Submission Policy Changes”) and 217 from September 2011 (“Waiver Policy for Claim Submissions”) both announced an important change in the claims submission policy. Effective January 1, 2012, all MassHealth claims must be submitted electronically unless a provider has an approved electronic claim submission waiver.
Effective January 1, 2012, MassHealth will implement a 90-day grace period of the claims submission policy to allow providers additional time to convert to electronic claims submission and to apply for the electronic claim submission waiver. MassHealth will issue an all provider bulletin in January that further explains this grace period.
Questions can be directed to MassHealth Customer Service at firstname.lastname@example.org or 1-800-841-2900.
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