In the January issue of Caring Magazine, Executive Vice President for MetroWest Home Care & Hospice Jane Pike Benton published an article on engaging employees to foster a successful culture within home health agencies.
Benton writes that recognizing employees and showing appreciation is critical. She shares some of the strategies that MetroWest Home Care & Hospice has implemented and some of the processes and planning the agency went through such as creating a Great Expectations (GE) Team, which was assembled with highly motivated and engaged employees who were already setting an example. This team the established a set of standards and values by which all employees on the agency were held accountable and that appears at the top of each performance evaluation.
The article beings on page 20 of the January edition of Caring Magazine.
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