Let your voice be heard!
Time is running out to participate in the MAC Satisfaction Indicator (MIS). Registration will close on Monday, September 30th. Your opinion counts so please participate by completing the Registration Form
Medicare Administrative Contractor Satisfaction Indicator
CMS strives to continually refine its processes, systems and services in the pursuit of excellence which is our commitment to continuous improvement. In living this commitment, we are providing a tool, the Medicare Administrative Contractor Satisfaction Indicator (MSI), to measure the level of satisfaction providers and suppliers experience with their Medicare Administrative Contractors (MACs). The MSI allows providers the opportunity to influence CMS’ understanding of Medicare contractor performance. The goal of the MSI is to evaluate these experiences and determine the key drivers of customer satisfaction. In addition, CMS will use the results of the MSI to monitor trends, improve oversight and increase the efficiency of the Medicare program.
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