How does Massachusetts Compare to National Results from HHCAHPS?

Results from the CMS national survey, Home Health Care Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) Survey, that asks patients about their experiences with Medicare-certified home health agencies, are now available on Quality Care Finder website.

Massachusetts scored better or the same compared to national results for 4 out of 5 survey items. “Percent of patients who reported that their home health team gave care in a professional way” was the survey result where Massachusetts scored 1% less than the national level. See how specific agencies in your local area compare to the state and national results.

HHCAHPS will be updated every four months with new survey data and will complement the clinical measures available on the “Home Health Compare” website. This survey collects feedback on topics that patients have identified as important to them in determining which home health agencies provide high-quality care. Ratings include an overall rating of home health care and a patient’s willingness to recommend the agency to someone else.

For more information on the survey, visit

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HHCAHPS to be Posted on Home Health Compare Tomorrow

The Centers for Medicare & Medicaid Services (CMS) plans to begin publicly reporting results from the Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) Survey on April 19, 2012. HHCAHPS Survey results will be reported for a Medicare-certified home health agency based on 12 months worth of HHCAHPS Survey data. These customer survey results will be posted on Home Health Compare.

The survey results will be refreshed each calendar quarter, with data from the oldest quarter being replaced by data from the most recent quarter of the HHCAHPS Survey.

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